Time & Carriers
Cost of shipping is normally at a fixed price or FREE for shipping in the continental US. This price includes insurance, tracking and handling. Orders are normally shipped ground. GLJones and Associates will use USPS, FedEx, UPS, DHL, Freight companies or other carriers at our discretion, so we need your physical address for delivery. Please include your telephone number for our waybills; It can sometimes mean the difference of a service driver finding your address and a delay in delivery. Shipping can be expedited for extra fees, if you wish. Our shipping turn-around is usually only a few days to anywhere in the USA, but we like for you to allow up to 2 weeks to recieve your order. Not all of our items are shipped from our warehouse and some of our suppliers that ship to you for us, fill hundreds of orders daily. Some of our products (Indoor waterfalls and some log inserts) are made as ordered and can take up to 6 weeks for delivery. Please inquire about these items before ordering if you need delivery before a specified time.
Damages & Missing Items
If you have received an item that has been damaged or are missing items from your order, contact us by phone at 1-888-545-8120 within 7 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. You will need to provide us a description of the damage to the item as well as the condition of any packaging. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy. For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items such as nuts and bolts are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered. The missing item tracking procedure typically takes 7-14 business days to complete and consists of an inventory level verification, package weight verification, and carrier investigation. You may or may not be contacted by the package carrier (ie UPS, FedEx) during this time. Damages, other than those specified for the order's return by the customer, found on returned orders will be charged an actual or estimated fee for the damages and will be deducted from the refund.
Contact: Call 1-888-545-8120 Or email us at email@example.com
We check our email a few times a day and will answer any questions or concerns within 24 hours.